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Nylas Application Services Operational
API v3 Operational
Agent Accounts Operational
Notetaker Operational
Webhooks v3 Operational
Authentication v3 Operational
Scheduler v3 Operational
Dashboard v3 Operational
IMAP v3 Operational
Data Connectors v3 Operational
3rd Party Providers Operational
Microsoft 365 Operational
Outlook.com Operational
Google Operational
Yahoo! Operational
iCloud Operational
Exchange Server - On-Premise and Hosted Exchange (EWS) Operational
Other Email Server Hosting Providers Operational
Mailgun Operational
Oxylabs Operational
Cloudflare Operational
AssemblyAI Operational
Subprocessors Operational
* Subprocessor Change Notification Operational
AWS Operational
GCP Operational
Anthropic Operational
Apollo Operational
AssemblyAI Operational
Atlassian Pty Ltd Operational
Clickhouse Operational
CloudFlare Operational
Coralogix Operational
Cyberhaven Operational
Discourse Operational
Fastly Operational
FiveTran Operational
Gong.io Operational
Google API Operational
Google Communications and Documentation Operational
Google Gemini Operational
Gravitational (Teleport) Operational
Hubspot Operational
Inkeep Operational
Ketch Operational
Kickbox Operational
Looker Operational
Madkudu Operational
Mailgun Operational
Microsoft Operational
OpenAI Operational
Orca Security Operational
Ordway Operational
PandaDoc Operational
PlayerZero Operational
PostHog Operational
Recurly Inc. Operational
Rootly, Inc. Operational
Slack Operational
Spekit Operational
Stripe Operational
Temporal Operational
Tropic Operational
Twilio Segment Operational
Vercel Operational
Vitally Operational
Whistic Operational
Woopra Operational
Zendesk Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 17, 2026

No incidents reported today.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

[US/EU] Elevated Errors for Attachments API Requests on Microsoft Exchange (EWS) Grants
Resolved - Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants have remained at normal levels across both the US and EU regions, and our monitoring confirms that the issue is no longer affecting customers.

Thank you for your patience while we worked to address this issue. If you require additional assistance, please contact [email protected].
Aug 14, 10:21 PDT
Update - Error rates for /attachment API requests affecting Microsoft Exchange (EWS) grants remain at normal levels across both the US and EU regions.

We are continuing to monitor closely to confirm the issue remains fully resolved.
Aug 14, 10:13 PDT
Update - Error rates have returned to normal levels for /attachment API requests affecting Microsoft Exchange (EWS) grants in both the US and EU regions.

We are continuing to monitor performance to confirm the issue remains fully resolved.
Aug 14, 08:02 PDT
Monitoring - Mitigated - We have implemented changes to address the elevated error rates affecting /attachment API requests for Microsoft Exchange (EWS) grants and are seeing recovery.

We are continuing to monitor performance to confirm full recovery across both the US and EU regions.
Aug 14, 07:39 PDT
Investigating - We are experiencing elevated error rates for the /attachment API endpoint affecting EWS grants for on-premises and hosted Microsoft Exchange providers in both the US and EU regions. Other grant types, including Microsoft Graph, Google, and IMAP, are not affected.
Aug 14, 07:15 PDT

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

[US] Higher Latency for New and Updated Messages
Resolved - Sync latencies for new and updated messages in the US region have remained at normal operating levels, and our systems are stable.

The changes implemented during the incident have mitigated the impact of the unusually high notification traffic. We will continue to monitor and address that traffic as part of our normal operations, but it is no longer affecting broader message synchronization performance.

The EU region was not affected. This incident is now resolved. Thank you for your patience while we worked to address this issue.
Aug 11, 15:16 PDT
Update - Mitigated - Sync latencies for new and updated messages in the US region have returned to normal operating levels following the infrastructure changes implemented earlier.

We have mitigated the customer impact and are continuing to monitor performance while we investigate the unusually high notification traffic that contributed to the incident.

The EU region remains unaffected.
Aug 11, 13:12 PDT
Monitoring - We have observed a large increase in notification traffic from Microsoft Graph today, which resulted in higher latencies for new and updated messages across providers in the US region.

We have made changes to our infrastructure to better handle the increased traffic, and latencies have reduced. We are continuing to monitor performance and investigate the source of the unusually high notification traffic.

The EU region is not affected.
Aug 11, 12:53 PDT

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

[US] Elevated 500 Errors for Messages API Requests on IMAP Grants
Resolved - Error rates and request latency for the /messages API endpoint have remained at normal operating levels, and our monitoring confirms that the issue is no longer affecting customers.

This incident is now resolved. Thank you for your patience while we worked to address it. If you require additional assistance, please contact [email protected].
Aug 6, 11:30 PDT
Monitoring - Error rates and request latency for the /messages API endpoint have returned to normal operating levels. We will continue to monitor performance to confirm the mitigation remains effective.
Aug 6, 09:36 PDT
Investigating - We are investigating elevated rates of HTTP 500 responses for the /messages API endpoint affecting IMAP grants in the US region. Some requests may fail as a result.

The issue is not affecting grants for other providers, other API endpoints, or the EU region. The overall error rate remains low. We will provide another update as our investigation progresses.
Aug 6, 07:37 PDT

Aug 5, 2026

Update to Nylas' Subprocessors page
Completed - This message serves as notification that the following updates have been made to the Nylas Subprocessors page.

The following subprocessor is being added: PostHog

You can find the details regarding what data is being processed by each subprocessor, as well as the applicable components, locations, and entities on the Nylas Subprocessor page at https://www.nylas.com/security/subprocessors/

If you have any questions or concerns about the new subprocessor additions or removals, please contact our Security Team at [email protected].
Aug 5, 13:25 PDT
Scheduled - This message serves as notification that we are making changes to Nylas' Subprocessors page today
Aug 5, 13:25 PDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

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