Znuny GmbH - Open-Source Help Desk

Icinga2/Nagios plugin for monitoring Znuny health via the HealthStatus webservice

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

PostMaster filter to prevent ticket status changes by out-of-office messages.

An FAQ module to manage FAQs and also used as knowledge base.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.